Gracious Rewards is a Guest Recognition Program by Federal Hotels International (FHI) Group of Hotels in Kuala Lumpur and Sydney that offers you a seamless booking experience, exclusive benefits and instant redemption every time you stay with us.

Gracious Rewards is a unique single-tier guest recognition program.

Our new program will be launched exclusively for The Grace Hotel Sydney initially. Stay tuned for the future rollout to other properties.

Gracious Rewards is a free membership.

To join, visit fhihotels.com/graciousrewards and click JOIN NOW. Enter your name, email address and create a password. You will then receive a verification email with instructions to activate your account. A Membership number will be issued upon enrolment.

No, your membership number is all you need to access all the program benefits.

You may cancel your participation in the Gracious Rewards program at any time. Please email us at graciousrewards@gracehotel.com.au or graciousrewards@fhi.com.my to cancel your membership. Cancellation of the membership implies complete and total withdrawal from the Gracious Rewards program, thus permanently ending the existing relationship between Gracious Rewards and yourself. FHI Group of Hotels may also terminate any membership at its complete discretion, all unused points, benefits will be cancelled.

Gracious Rewards points will be issued at one Australian dollar for three Gracious Rewards points (AUD1 = 3 Gracious Rewards points) of qualifying spending at the participating hotel.

You can earn Gracious Rewards points if you book your room at a qualifying room rate.

Room rates that are publicly available at fhihotels.com and gracehotel.com.au – Best available rates, corporate direct bookings via phone call and packages on the direct hotel/ chain website. Qualifying incidental items are as per packages on our website, alcoholic and non-alcoholic beverages that are chargeable to your room.

Non-qualifying room rates are third-party internet websites & online travel agents/portals, wholesale agents & travel agents, tours or pre-packaged deals through wholesale & travel agents, airline programs, airline crew, other Airline/Hotel Loyalty club programs, Group/Meetings Incentives Conventions & Exhibitions settled through a Master Bill. Non-qualifying incidental charges are room service food, breakfast, gratuities, parking, laundry, dry cleaning, pressing, phone calls and in-room internet access that are chargeable to your room.

Please log in to your member’s account to book the member rate and discount on the promotional rate/package.

Gracious Rewards points will be credited to your account after 48 hours upon checking out.

Gracious Rewards points are valid for 2 years or 24 months starting from the date of issue.

If at the time a confirmed room reservation is cancelled, the earned Gracious Rewards points will be revoked.

Gracious Rewards points are non-transferrable, cannot be sold, bartered, exchanged for cash or transferred to another member.

Please log in to your member’s account to redeem under My Catalogue.

To ensure you enjoy Gracious Rewards exclusive benefits and receive updated information. For more information on the use of data, please visit our Privacy Policy.

Please email us at graciousrewards@gracehotel.com.au or graciousrewards@fhi.com.my.