Disqualifying room rates that are not eligible to earn Gracious Rewards Points include wholesale agent & travel agents, third-party internet websites & online travel agents/portals, tours or pre-packaged deals through wholesale & travel agents, airlines programme, airline crew, other Airline/Hotel Loyalty club programme, Group/Meetings Incentives Conventions & Exhibitions settled through a Master Bill. Ineligible charges include any applicable Government and local taxes, tourism tax, service charges, gratuities, parking, laundry, dry cleaning, pressing, telephone and in-room internet access.